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Sub-Processor Register

This register lists the approved sub-processors engaged by the OneTouch Health Group. A sub-processor is a third party engaged by us to process personal data on behalf of our customers. We conduct thorough due diligence on all sub-processors to ensure they meet our security and privacy standards. All sub-processors are contractually bound by appropriate data processing agreements and are regularly reviewed for compliance.

Sub-ProcessorPurposeApplicable ProductsCountry & Registered Address

Data Processing Locations

Transfer Mechanism

Category
Amazon Web Services (AWS)
Cloud infrastructure and hosting services
OneTouch Health
OneTouch Essentials
AutumnCare
United States
410 Terry Avenue North, Seattle, WA 98109, USA
EU (Ireland, Frankfurt), US (Virginia, Oregon)EU-US Data Privacy Framework, Standard Contractual ClausesInfrastructure
Microsoft Azure
Cloud computing and storage services
OneTouch Health
tri.x
United States
One Microsoft Way, Redmond, WA 98052, USA
EU (Netherlands, Ireland), UK (London), Australia (Sydney)EU-US Data Privacy Framework, Standard Contractual ClausesInfrastructure
Google Cloud Platform
Cloud services and analytics
OneTouch Essentials
United States
1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
EU (Belgium, Netherlands), US (Iowa, South Carolina)EU-US Data Privacy Framework, Standard Contractual ClausesInfrastructure
Twilio
SMS and communication services
OneTouch Health
OneTouch Essentials
United States
101 Spear Street, Suite 500, San Francisco, CA 94105, USA
US (Virginia), EU (Ireland, Frankfurt)Standard Contractual ClausesCommunications
SendGrid
Email delivery services
OneTouch Health
OneTouch Essentials
tri.x
AutumnCare
United States
1801 California Street, Suite 500, Denver, CO 80202, USA
US (Oregon, Virginia)Standard Contractual ClausesCommunications
Stripe
Payment processing
OneTouch Health
OneTouch Essentials
United States
354 Oyster Point Boulevard, South San Francisco, CA 94080, USA
US, EU (Ireland)EU-US Data Privacy Framework, Standard Contractual ClausesPayments
Intercom
Customer support and messaging
OneTouch Health
OneTouch Essentials
United States
55 2nd Street, 4th Floor, San Francisco, CA 94105, USA
US (Virginia), EU (Dublin)Standard Contractual ClausesSupport
Sentry
Error monitoring and performance tracking
OneTouch Health
OneTouch Essentials
tri.x
United States
45 Fremont Street, 8th Floor, San Francisco, CA 94105, USA
US (Iowa)Standard Contractual ClausesMonitoring

Changes to Sub-Processors

We will notify customers of any intended changes to our sub-processors, giving them the opportunity to object to such changes where applicable under their agreement with us.

Please email privacy@onetouchhealth.net if you would like to contact us about sub-processor changes.