Our Comprehensive Implementation Process

OneTouch is a multi-functional Care Management System which allows care providers to manage every aspect of their clients’ needs. Information is shared simply, instantly and securely, across all key stakeholders involved in an individual’s care delivery circle. We’re also ISO 90001, ISO 270001 and Cyber Essentials Plus certified and fully UK GDPR compliant.

The key components of our platform are Care Rostering, Care Planning, Medication Management, Charting and Patient metrics, HR and Training, Invoicing and Payroll, A Family and Client app, Compliance, Reporting and Auditing, Call Monitoring Digital tasks and Client Data.

Our users love us because we make their lives easier and we provide them with the digital tools that help them gain efficiencies. OneTouch is built to complement the skills of your workforce by giving them an easy-to-use system that has the functionality they need to do what they do best – provide care. OneTouch makes admin tasks simple, straightforward and quick to complete. This creates the most valuable resource of all – time. Time to focus on the service user, and the care provided by your organisation.

We provide a single system, on a single platform that manages the operational needs of care providers. This includes full and bespoke functionality suites for carers, clients, client families and the management team of your care organisation. All this functionality is available from a single system to allow for instant sharing of information across all stakeholders. For example, if a carer calls in sick at short notice the admin team can immediately see which carer is best placed to cover the visit and assign it, the client’s family get immediate visibility of the change via the family app and the carer has instant access to the client’s complete digital health record and any associated information that may be required.

We are on a mission to improve the lives of everyone receiving care through our technology and support. OneTouch is built by care professionals, for care professional. Our in-house team is made up of clinicians, nurses, social workers and former care home managers.  We pride ourselves on working closely with our users to provide a best-in-class system that they love using because it makes their day-to-day working lives easier. OneTouch has been developed as a single digital platform that provides a comprehensive functionality suite to let you start with scheduling while also providing digital solutions to manage every other aspect of the care delivery journey. We even help you to prepare for and excel during audits!

Our people make OneTouch what it is. Our team embodies a unique blend of professionalism, dedication, and a genuine passion for exceeding customer expectations. When we work with our users we try to build collaborative partnerships which enable us to  who mutually support each other. We want the best for all of our users and our commitment to excellence is evident in every aspect of our work, fostering an environment where creativity and innovation flourish.

OneTouch’s customer-centric approach sets us apart in the industry. We strive to understand and fulfill customer needs whenever we can. Our users love us and we pride ourselves on seamlessly integrating customer feedback into our system and our processes.

What truly stands out about OneTouch is the sense of community and shared purpose that permeates the workplace. The positive energy and camaraderie among team members contribute to a collaborative atmosphere where everyone feels valued and motivated. It’s this unique combination of exceptional individuals, customer dedication, and a vibrant workplace culture that makes OneTouch not just a company to work for, but a partner that you will love to engage with.

The short answer is almost all types of care providers can use our system to help with their digital care management needs. The slightly longer answer is that OneTouch is currently used across home care, domiciliary care, residential care, adult and children social care, reablement, rehabilitation, complex, extra care and supported living providers. The platform can be customised to suit your specific needs which helps to make it incredibly useful across a wide range of different care settings and organisations.

It’s simple – we want to transform the world of care.

We want to work towards this vision by achieving our our mission of improving the lives of everyone receiving care through our technology and support.

We recognise that these are lofty goals, but we firmly believe that the OneTouch system, alongside our sister products like tri.x and AutumnCare, can have a transformative impact on our customers’ day-to-day operations and workflows. Whether you are moving from a paper-based system or an other digital provider we’re confident you won’t regret using OneTouch. Ultimately we want to build a long-lasting and frutiful relationship with all of our users while also empowering your own relationships with your staff, your clients and their families.

No – we believe that changing to our system should be as easy as turning on a light switch. To make sure it is actually this easy our Customer Success Team work with you to build a comprehensive implementation plan before you go live with OneTouch. Our commitment is to ensure a smooth and flawless transition from your current provider (whether that’s a digital or paper-based solution) to our platform. We will help with any data migration requirements you have to make sure your records are up to date in OneTouch. Our implementation process is meticulously designed to make sure that everybody in your organisation is ready to go with their new system from day one. We also have a dedicated Support Team on hand to handle any queries you have once you go live. We normally manage to resolve any queries you have within 30 minutes of receiving them during standard business hours.

No, all data entered into the OneTouch system is immediately available for all users in real-time. Notifications are shown on the main dashboard of the Support Staff Manager View for all activities that staff completed recently e.g. clock in/out. A report can be generated at any time for a given date range to display all staff activity in real time.

The OneTouch system uses a modern & simple end user interface that is configurable, and permissions based. Applying the design standard of GDS toolkit our system has been developed over the years to satisfy user needs. Developments include advice form current clients in order to ensure that their needs are met. We also have employees who have worked in the care industry and know what is required in a care management system in order to fulfil users’ needs. We pride ourselves on OneTouch being simple and easy to navigate. Our system is always evolving and receives regular functionality updates – we always believe that communication with our users is key for the continuous improvement of the system while also exceeding the needs and wants of our users.

Absolutely! OneTouch is entirely mobile-friendly. The Management Suite is web browser-accessible, and the Carer App is available for both IOS and Android. Both the Management Suite and Carer App functions all have permission sets behind them, meaning you can tailor what functions staff members have access to based on their responsibilities.

We stay alongside your team for a fixed period of time after the system goes live to quickly resolve issues, refine settings, and coach users in real time, minimising potential disruptions.

Hyper Care is scheduled for a set period agreed during implementation. Typical windows are two to six weeks, but we tailor the length to the complexity of your rollout.

Your designated Implementation Specialist and a member of our Customer Support team will work with your team during this period.

We provide core support during local business hours, and we can arrange extended coverage for critical issues or planned events. Your Hyper Care plan will list the exact hours for your region.

Typical items include configuration tweaks, missing data corrections, rostering exceptions, app access problems and clarification on workflows. If something needs a larger change, we will explain the potential options and next steps.

Hyper Care is included with our standard implementation package. If you need extended or bespoke post-go-live support beyond the agreed window, we will present options and any fees up front.

After sign off, your account moves to our standard customer success and support teams. You will also have access to our Zendesk portal to raise tickets, and a named customer success manager for ongoing support.

After the Hyper Care stage, you have full access to our Zendesk support portal for reporting issues, plus a named Customer Success Manager who will be your main point of contact. For urgent matters, your CSM will escalate and coordinate with our technical team so that issues get the right attention.

Log in to the Zendesk portal, click Create Ticket, select the category that best fits and add any attachments. Your Customer Success Manager can also raise or update tickets on your behalf if you prefer.

We offer five training packages: Bronze, Silver, Gold, Full Retrains and On-site visits. Each package is designed for different needs, from short refreshers to full system retraining and on-site workshops.

Bronze is a short refresher session for small teams, Silver includes multiple focused sessions and targeted follow-ups, and Gold is a broader programme that combines role-based training with workflows and reporting deep dives.

A Full Retrain is a comprehensive programme that revisits every core area of OneTouch with end users and administrators. It is ideal after major process changes, significant staff turnover or when you want to refresh best practice across the organisation.

An On-site visit combines hands-on training, face-to-face coaching and workflow reviews. We work with managers and carers on real cases and leave a short action list so improvements can be tracked after the visit.

Your Customer Success Manager runs regular account health checks and shares simple usage and performance reports. These reviews identify training opportunities and optimisation actions so you keep getting value from OneTouch.