FAQs

OneTouch is a multi-functional Care Management System which allows care providers to manage every aspect of their clients’ needs. Information is shared simply, instantly and securely, across all key stakeholders involved in an individual’s care delivery circle. We’re also ISO 90001, ISO 270001 and Cyber Essentials Plus certified and fully UK GDPR compliant.

The key components of our platform are Care Rostering, Care Planning, Medication Management, Charting and Patient metrics, HR and Training, Invoicing and Payroll, A Family and Client app, Compliance, Reporting and Auditing, Call Monitoring Digital tasks and Client Data.

Our users love us because we make their lives easier and we provide them with the digital tools that help them gain efficiencies. OneTouch is built to complement the skills of your workforce by giving them an easy-to-use system that has the functionality they need to do what they do best – provide care. OneTouch makes admin tasks simple, straightforward and quick to complete. This creates the most valuable resource of all – time. Time to focus on the service user, and the care provided by your organisation.

We provide a single system, on a single platform that manages the operational needs of care providers. This includes full and bespoke functionality suites for carers, clients, client families and the management team of your care organisation. All this functionality is available from a single system to allow for instant sharing of information across all stakeholders. For example, if a carer calls in sick at short notice the admin team can immediately see which carer is best placed to cover the visit and assign it, the client’s family get immediate visibility of the change via the family app and the carer has instant access to the client’s complete digital health record and any associated information that may be required.

We are on a mission to improve the lives of everyone receiving care through our technology and support. OneTouch is built by care professionals, for care professional. Our in-house team is made up of clinicians, nurses, social workers and former care home managers.  We pride ourselves on working closely with our users to provide a best-in-class system that they love using because it makes their day-to-day working lives easier. OneTouch has been developed as a single digital platform that provides a comprehensive functionality suite to let you start with scheduling while also providing digital solutions to manage every other aspect of the care delivery journey. We even help you to prepare for and excel during audits!

No – we believe that changing to our system should be as easy as turning on a light switch. To make sure it is actually this easy our Customer Success Team work with you to build a comprehensive implementation plan before you go live with OneTouch. Our commitment is to ensure a smooth and flawless transition from your current provider (whether that’s a digital or paper-based solution) to our platform. We will help with any data migration requirements you have to make sure your records are up to date in OneTouch. Our implementation process is meticulously designed to make sure that everybody in your organisation is ready to go with their new system from day one. We also have a dedicated Support Team on hand to handle any queries you have once you go live. We normally manage to resolve any queries you have within 30 minutes of receiving them during standard business hours.

Our people make OneTouch what it is. Our team embodies a unique blend of professionalism, dedication, and a genuine passion for exceeding customer expectations. When we work with our users we try to build collaborative partnerships which enable us to  who mutually support each other. We want the best for all of our users and our commitment to excellence is evident in every aspect of our work, fostering an environment where creativity and innovation flourish.

OneTouch’s customer-centric approach sets us apart in the industry. We strive to understand and fulfill customer needs whenever we can. Our users love us and we pride ourselves on seamlessly integrating customer feedback into our system and our processes.

What truly stands out about OneTouch is the sense of community and shared purpose that permeates the workplace. The positive energy and camaraderie among team members contribute to a collaborative atmosphere where everyone feels valued and motivated. It’s this unique combination of exceptional individuals, customer dedication, and a vibrant workplace culture that makes OneTouch not just a company to work for, but a partner that you will love to engage with.

OneTouch is a cloud based system, which means that the platform can be accessed from any web enabled device, from anywhere you have an internet connection and whenever suits you.

The short answer is almost all types of care providers can use our system to help with their digital care management needs. The slighltly longer answer is that OneTouch is currently used across home care, domiciliary care, residential care, adult and children social care, reablement, rehabilitation, complex, extra care and supported living providers. The platform can be customised to suit your specific needs which helps to make it incredibly useful across a wide range of different care settings and organisations.

No, all data entered into the OneTouch system is immediately available for all users in real-time. Notifications are shown on the main dashboard of the Support Staff Manager View for all activities that staff completed recently e.g. clock in/out. A report can be generated at any time for a given date range to display all staff activity in real time.

Yes! The system handles Risk Assessments in a similar manner to our care plans in that you can create bespoke forms for each risk assessment element as required. You can also install a widget on the main OneTouch dashboard which will alert you which assessments are due and what date they need to be completed by. You can save risk assessment reports and completed forms to the relevant profiles as needed so that they are easily accessible. We even provide an assessments calendar to help you to keep track of what is due to be completed.

No – OneTouch includes a mandatory digital tasks/medication function as standard which, when configured, ensures that support staff will not be able to clock out of an event until the mandatory digital tasks/medication are completed.

OneTouch has been deployed in all areas of Social Care specifically; Home/Domiciliary Care, Complex Care including Learning Disabilities, Autism and 24hr nursing for children and adults, Residential and Multi Service/Multi Site Organisations.

Absolutely – OneTouch streamlines the process of meeting Care Quality Commission (CQC) requirements. The system ensures that all necessary documentation and procedures are organised and readily available, making it easier for your facility to demonstrate compliance during inspections. You can even provide access to the system to an inspector to avoid having to print of lots of documentation.

The OneTouch system is fully permission based, this means that only people you choose will have access to only the information that you want them to have access to. We recommend that you appoint an Admin for OneTouch in your organisation who can then set and manage the permissions for your team. For example, the Amin will grant access/permission for specific users to view previous and handover notes etc.

A top level Admin can add, amend and delete users as and when needed. Once the user is added and their account activated, the access rights are enabled. If a specific position requires specific access rights, then a ‘Position template’ can be configured so that the user’s profile when updated with the relevant position type will automatically be assigned the access rights.

Each access level can be configured to allow access rights to staff as appropriate to the specific role, so that the organisation sets access rights required appropriate to the user’s position.

Absolutely! OneTouch is entirely mobile friendly. The Management Suite is web browser accessed and the Carer App is available for both IOS and Android. Both the Management Suite and Carer App functions all have permission sets behind them meaning you can tailor what functions staff members have access to based on their responsibilities.

The OneTouch system uses a modern & simple end user interface that is configurable, and permissions based. Applying the design standard of GDS toolkit our system has been developed over the years to satisfy user needs. Developments include advice form current clients in order to ensure that their needs are met. We also have employees who have worked in the care industry and know what is required in a care management system in order to fulfil users needs. We pride ourselves on OneTouch being simple and easy to navigate. Our system is always evolving and receives regular functionality updates – we always believe that communication with our users is key for the continous improvement of the system while also exceeding the needs and wants or our users.

Yes! The system can capture digital signatures as part of completing electronic forms, using eLetters, or by a manager signing off on timesheets.

Dashboards displaying Service Specific Care Notes, e-Mar, Call Monitoring and Outcomes and more are all available out of the box. These dashboards display a live feed of data from multiple sources and give your management team a graphical overview of completed tasks and the ability to audit any specific with a single click.

All scheduled visits will appear on a ‘View Clock-In’ Monitor. This monitor tracks progress of scheduled events updated in real time. Different stages of clock in progress are colour coded as follows

• Completed calls – Green – confirms carer has clocked in and out of the scheduled event
• Live calls – Dark Blue – carer is currently clocked in but has not yet clocked out
• Upcoming calls – Aqua blue – carer is due to clock in within next 5 minutes
• Due calls – Gray – Call was/is due in time to be updated by care provider
• Late calls – Orange – Carer has not clocked into the event by the scheduled start time
• Future calls – Light Blue – scheduled calls for a start time in the future
• Missed calls – Red – carer has not clocked into this event and the end time has elapsed

In addition to this monitor, all calls can be linked to a late email alert feature, whereby once a ‘Late Call’ status applies to a scheduled event, an email notification will automatically issue to the carer as a reminder and be cc’d to an Admin email address. Corrective action can then be activated by the care provider once the monitoring system has identified a late clock in call.

It’s simple – we want to transform the world of care.

We want to work towards this vision by achieving our our mission of improving the lives of everyone receiving care through our technology and support.

We recognise that these are lofty goals but we firmly believe that the OneTouch system, alongside our sister products like tri.x and AutumnCare, can have a transformative impact on our customers’ day-to-day operations and workflows. Whether you are moving from a paper-based system or an other digital provider we’re confident you won’t regret using OneTouch. Ultimately we want to build a long-lasting and frutiful relationship with all of our users while also empowering your own relationships with your staff, your clients and their families.