Seamless implementation for effortless transition
Changing to our system should be as easy as turning on a light switch.
How We Achieve This:
- Tailored Training: We understand the uniqueness of each department within your healthcare facility. Our segmented training sessions cater to the specific needs of each department, ensuring a deep dive into the features and benefits of OneTouch that is tailored to the specifc user. We work with your team to create customised workflows that maximise the utilisation of our platform for all users.
- Scoping Calls for Customisation: Our customer success process begins with scoping calls, understanding your service type and resource capabilities. This helps us tailor a bespoke implementation plan that aligns perfectly with your company’s needs.
- Gradual Integration: We believe in taking gradual steps towards implementation. We prioritise bite-sized pieces of functionality to ensure a smooth day-to-day operation while gradually incorporating additional features based on your readiness.
- Holistic Approach: Our customer success specialists understand the intricacies of different healthcare companies. They become familiar with your unique processes and tailor solutions specific to your finance, scheduling, and operational needs.
- Comprehensive Training and Ongoing Support: Our training sessions equip your team to manage the system independently, promoting efficiency and giving them the confidence to use the system in the best possible way. Additionally, our follow-up sessions post-training ensure the smooth adoption of OneTouch best practices alongside your company’s unique workflows.
Our Commitment to You:
- Dedicated Custome Success Specialists: We prioritize a one-on-one approach. You’ll have a dedicated specialist guiding you through the entire implementation process, ensuring consistency and personalised attention. A single point of contact for any questions, follow-up calls or any assistance that you need before, during and after you go-live with OneTouch.
- Accessible Customer Support: Our support desk is available round-the-clock, with an average response time of six minutes, ensuring you receive timely assistance whenever needed.
- Flexible Support and Development Packages: We offer aftermarket packages tailored to your evolving needs. These packages are customised based on scoping calls, ensuring you only pay for the specific support sessions required.
We prioritise your smooth transition and ongoing success with our platform. We love our users and we want everybody to love the OneTouch system. Focussing on customer success throughout your OneTouch journey helps us to build long-lasting relationships with all of our customers.
Contact us today to learn more about how our implementation process can revolutionise your healthcare operations.
OneTouch is a multi-functional Care Management System which allows care providers to manage every aspect of their clients’ needs. Information is shared simply, instantly and securely, across all key stakeholders involved in an individual’s care delivery circle. We’re also ISO 90001, ISO 270001 and Cyber Essentials Plus certified and fully UK GDPR compliant.
The key components of our platform are Care Rostering, Care planning Medication Management, Charting and Patient metrics, HR and Training, Invoicing and Payroll, A Family and Client app, Compliance, Reporting and Auditing, Call Monitoring Digital tasks and Client Data.
Our users love us because we make their lives easier and we provide them with the digital tools that help them gain efficiencies. OneTouch is built to complement the skills of your workforce by giving them an easy-to-use system that has the functionality they need to do what they do best – provide care. OneTouch makes admin tasks simple, straightforward and quick to complete. This creates the most valuable resource of all – time. Time to focus on the service user, and the care provided by your organisation.
We provide a single system, on a single platform that manages the operational needs of care providers. This includes full and bespoke functionality suites for carers, clients, client families and the management team of your care organisation. All this functionality is available from a single system to allow for instant sharing of information across all stakeholders. For example, if a carer calls in sick at short notice the admin team can immediately see which carer is best placed to cover the visit and assign it, the client’s family get immediate visibility of the change via the family app and the carer has instant access to the client’s complete digital health record and any associated information that may be required.
We are on a mission to improve the lives of everyone receiving care through our technology and support. OneTouch is built by care professionals, for care professional. Our in-house team is made up of clinicians, nurses, social workers and former care home managers. We pride ourselves on working closely with our users to provide a best-in-class system that they love using because it makes their day-to-day working lives easier. OneTouch has been developed as a single digital platform that provides a comprehensive functionality suite to let you start with scheduling while also providing digital solutions to manage every other aspect of the care delivery journey. We even help you to prepare for and excel during audits!
No – we believe that changing to our system should be as easy as turning on a light switch. To make sure it is actually this easy our Customer Success Team work with you to build a comprehensive implementation plan before you go live with OneTouch. Our commitment is to ensure a smooth and flawless transition from your current provider (whether that’s a digital or paper-based solution) to our platform. We will help with any data migration requirements you have to make sure your records are up to date in OneTouch. Our implementation process is meticulously designed to make sure that everybody in your organisation is ready to go with their new system from day one. We also have a dedicated Support Team on hand to handle any queries you have once you go live. We normally manage to resolve any queries you have within 30 minutes of receiving them during standard business hours.
Our people make OneTouch what it is. Our team embodies a unique blend of professionalism, dedication, and a genuine passion for exceeding customer expectations. When we work with our users we try to build collaborative partnerships which enable us to who mutually support each other. We want the best for all of our users and our commitment to excellence is evident in every aspect of our work, fostering an environment where creativity and innovation flourish.
One Touch’s customer-centric approach sets us apart in the industry. We strive to understand and fulfill customer needs whenever we can. Our users love us and we pride ourselves on seamlessly integrating customer feedback into our system and our processes.
What truly stands out about One Touch is the sense of community and shared purpose that permeates the workplace. The positive energy and camaraderie among team members contribute to a collaborative atmosphere where everyone feels valued and motivated. It’s this unique combination of exceptional individuals, customer dedication, and a vibrant workplace culture that makes One Touch not just a company to work for, but a partner that you will love to engage with.
It’s simple – we want to transform the world of care.
We want to work towards this vision by achieving our our mission of improving the lives of everyone receiving care through our technology and support.
We recognise that these are lofty goals but we firmly believe that the OneTouch system, alongside our sister products like tri.x and AutumnCare, can have a transformative impact on our customers’ day-to-day operations and workflows. Whether you are moving from a paper-based system or an other digital provider we’re confident you won’t regret using OneTouch. Ultimately we want to build a long-lasting and frutiful relationship with all of our users while also empowering your own relationships with your staff, your clients and their families.