Mumby’s Live-In Care & OneTouch
Mumby’s Live-In Care is a leading provider of live-in care, offering a wide range of specialist care and support services for individuals and couples who need additional support in their day-to-day lives. Operating across the United Kingdom, Mumby’s is on a mission to “provide an excellent service that helps people to continue to live safely and happily in the home they love”. To achieve this, their team needs an advanced care management system capable of managing all aspects of care delivery, while also providing a single record for staff, service users and their families.
Having looked at other care management systems on the market, Mumby’s turned to OneTouch to help streamline their processes and address their operational challenges. This case study explores how OneTouch enhanced efficiencies, improved outcomes for both staff and service users, and transformed how Mumby’s manages care delivery.
"The initial training was very intensive, but your videos were invaluable and allowed me to learn the new system and work out the best procedures for our company in my own time. I now find OneTouch very easy and a joy to use. I’ve come across a couple of issues, mainly caused by my own errors, but the responses from the support desk have been brilliant; they instantly answer my emails with a solution, and I really couldn’t ask for a better service"
What Was The Challenge?
Prior to implementing OneTouch, Mumby’s Live-In Care relied on multiple systems to manage their care delivery and operational functions, leading to significant inefficiencies across their organisation:
Payroll Visibility
The previous system lacked the ability for staff to view their timesheets, leading to a high volume of pay-related queries and an additional administrative workload for finance staff.
Lack of Support
Inadequate response times from the previous systems' support team made troubleshooting issues and asking basic functionality queries time-consuming and often resulted in staff having to solve them internally or find workarounds.
Manual Processes
Managing all aspects of the organisation previously required multiple systems, which led to increased maintenance costs and slower task completion.
Mumby’s needed a digital platform that could address these operational inefficiencies and support their live-in care services as they continue to grow and scale their organisation.
How OneTouch Helped:
Since implementing OneTouch, Mumby's has experienced several tangible benefits such as:
Increased Visibility:
OneTouch lets staff review their time sheets, reducing the number of payroll queries being sent to the Finance team. Previously, staff had to contact the Finance team if they had any payroll questions, resulting in a lengthy payroll process each month.
Itemised Invoicing:
The advanced invoicing functionality allows Mumby's to send fully itemised invoices to different stakeholders with just a few clicks, resulting in outstanding balances being paid in a timelier manner.
Comprehensive Reporting:
The powerful suite of reporting functionality allows Mumby's to pull information from any area of the system and create highly configurable reports. Reports can be saved as templates, run multiple times, and exported with ease, empowering data-driven decision making.
Ongoing Support:
OneTouch's comprehensive training videos allowed staff to gradually learn the system, answering potential queries they may have had. The 10-minute average response rate from our support team has given Mumby's peace of mind when they encounter any issues or have any questions.
Improved Continuity of Care:
The ability to view and update carers' schedules within the system has allowed Mumby's to identify gaps in care delivery and make updates instantly. Updates are communicated to stakeholders, improving the continuity of care for their service users.
Don’t Just Take Our Word for It.
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