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Alcedo Care & OneTouch

When Alcedo decided to make the switch over to OneTouch, one of the most important aspects of the transition was staff buy-in.

Alcedo believed it was imperative that staff knew how to use the software and understand the difference it could make to the operation.

"People get used to a way of doing things and obviously have questions and concerns when software is changed because it’s not what they’re used to. So that element of training was important to us and I think overall, the transition was smooth considering it was such a big task"

Rosie, Operations Manager and Group Head of Training

What was the challenge?

Alcedo Care was previously using two systems, an electronic monitoring system and a separate rostering system which wasn’t as user friendly as the team had hoped, which led them to make the move to OneTouch care management software where everything is in one place.

It was important that everything be on one system to avoid errors, duplications and miscommunications between systems.

The team wanted to

Communicate easily with each other

Reaching those with busy schedules and checking whether messages had been received

Streamline processes to improve efficiencies

All information in one place, rather than across various platforms

More visibility and control over client care

Instant notification of missed medication and other care quality aspects

Centralise all staff and client information

Data easily found for reporting purposes and a fully compliant process

How OneTouch Helped

By streamlining their processes with OneTouch, Alcedo Care aimed to continue delivering high-quality care while increasing operational efficiency. Critical areas such as invoicing, rostering, and administrative tasks were made easier and more efficient, while ensuring that the transition did not disrupt day-to-day care services.

Rosie said: “It was important to us that while transitioning to OneTouch, our day-to-day service wasn’t interrupted. We needed to continue delivering safe, efficient care. Although it was a larger project than we initially anticipated, the training from OneTouch was excellent, and the team was very responsive to our needs.”

The finance team also benefited from OneTouch’s streamlined processes. Jo, Alcedo’s Finance Director, noted: "It's changed the way we work. Previously, the homecare team would sign off the previous week’s shifts on a Monday, but now everything is authorised daily. It’s proven to be much faster and easier."

Securely centralised information

Information has been streamlined and stored in one place. All relevant care information is now easily stored too.

Created an easy way of overseeing a large operation

Management can see when staff have logged in and are notified of things such as a missed medication.

Increased accountability amongst staff

Staff have been trained and feel empowered using the software, helping Alcedo Care get the most out of OneTouch.

Don’t Just Take Our Word for It.

Book a demo with one of our system experts today to see how OneTouch can help your processes and procedures today!

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