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Accessibility Statement

Accessibility Statement

The OneTouch Health Group is committed to ensuring digital accessibility for all, across all of our products and platforms. We are continually improving the user experience for everyone and applying the relevant accessibility standards. We also conduct regular external assessments into our accessibility standards to evaluate where we can make improvements for our users.

Conformance Status

We strive to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA conformance level. Developed by the World Wide Web Consortium (W3C), the primary international standards organisation for the Internet, the WCAG 2.1 guidelines are designed to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
The WCAG 2.1 guidelines are organized around four principles, ensuring that web content is perceivable, operable, understandable, and robust (POUR). To meet AA conformance, a website must satisfy all Level A and Level AA criteria, addressing significant barriers that people with disabilities face. This involves providing text alternatives for non-text content, making functionalities available from a keyboard, ensuring users can navigate and find content, and more.

Our external partners test our systems to pinpoint areas requiring improvement. The evaluation covers a range of aspects, including but not limited to, text alternatives for non-text content, keyboard accessibility, navigation and orientation features, text clarity, and compatibility with assistive technologies.

Alternative Access to Content

We value our customers’ suggestions and strive to accommodate them whenever possible. If you encounter content that is inaccessible, you can request alternative access by contacting Customer Support Team from within the system. They are here to assist you in gaining access to the content you need.Should you not be happy with the response received you have multiple additional avenues to report accessibility issues. Our first line of defense is our Customer Support Team, which uses Zendesk for customer management. We also provide emergency contact details for out-of-hours support. Additionally, customers can directly contact their Account Manager or Implementation Manager.

If you have any additional queries you can always email us at hello@onetouchhealth.net and a member of our team will be in touch.