About us
One solution to better care
One seamless platform to deliver business-critical efficiencies.
OneTouch has been built from the very beginning to be a single system, so information is shared simply, and without loss or interruption, across all key stakeholders involved in an individual’s care delivery circle. This means that all your reporting, rostering, digital care planning, finance and HR are all connected and accessed one password, on one platform.
Our single eco system has grown organically, over eight years of continuous design and development, into the only authentic singular, multi-functional platform available to the care industry. This means that it has none of the inconsistencies and fragility inherent in ‘integrated’ platforms, which have often been individually developed by different companies and then bolted together and require slow and unreliable data migration between sections of the system.
Our platform benefits from the expertise of in-house clinicians, compliance leads and even previous customers of OneTouch.
OneTouch is a multi-functional Care Management System which allows care providers to manage every aspect of their clients’ needs. Information is shared simply, instantly and securely, across all key stakeholders involved in an individual’s care delivery circle. We’re also ISO 90001, ISO 270001 and Cyber Essentials Plus certified and fully UK GDPR compliant.
The key components of our platform are Care Rostering, Care planning Medication Management, Charting and Patient metrics, HR and Training, Invoicing and Payroll, A Family and Client app, Compliance, Reporting and Auditing, Call Monitoring Digital tasks and Client Data.
Our users love us because we make their lives easier and we provide them with the digital tools that help them gain efficiencies. OneTouch is built to complement the skills of your workforce by giving them an easy-to-use system that has the functionality they need to do what they do best – provide care. OneTouch makes admin tasks simple, straightforward and quick to complete. This creates the most valuable resource of all – time. Time to focus on the service user, and the care provided by your organisation.
We provide a single system, on a single platform that manages the operational needs of care providers. This includes full and bespoke functionality suites for carers, clients, client families and the management team of your care organisation. All this functionality is available from a single system to allow for instant sharing of information across all stakeholders. For example, if a carer calls in sick at short notice the admin team can immediately see which carer is best placed to cover the visit and assign it, the client’s family get immediate visibility of the change via the family app and the carer has instant access to the client’s complete digital health record and any associated information that may be required.
We are on a mission to improve the lives of everyone receiving care through our technology and support. OneTouch is built by care professionals, for care professional. Our in-house team is made up of clinicians, nurses, social workers and former care home managers. We pride ourselves on working closely with our users to provide a best-in-class system that they love using because it makes their day-to-day working lives easier. OneTouch has been developed as a single digital platform that provides a comprehensive functionality suite to let you start with scheduling while also providing digital solutions to manage every other aspect of the care delivery journey. We even help you to prepare for and excel during audits!
No – we believe that changing to our system should be as easy as turning on a light switch. To make sure it is actually this easy our Customer Success Team work with you to build a comprehensive implementation plan before you go live with OneTouch. Our commitment is to ensure a smooth and flawless transition from your current provider (whether that’s a digital or paper-based solution) to our platform. We will help with any data migration requirements you have to make sure your records are up to date in OneTouch. Our implementation process is meticulously designed to make sure that everybody in your organisation is ready to go with their new system from day one. We also have a dedicated Support Team on hand to handle any queries you have once you go live. We normally manage to resolve any queries you have within 30 minutes of receiving them during standard business hours.
Our people make OneTouch what it is. Our team embodies a unique blend of professionalism, dedication, and a genuine passion for exceeding customer expectations. When we work with our users we try to build collaborative partnerships which enable us to who mutually support each other. We want the best for all of our users and our commitment to excellence is evident in every aspect of our work, fostering an environment where creativity and innovation flourish.
OneTouch’s customer-centric approach sets us apart in the industry. We strive to understand and fulfill customer needs whenever we can. Our users love us and we pride ourselves on seamlessly integrating customer feedback into our system and our processes.
What truly stands out about OneTouch is the sense of community and shared purpose that permeates the workplace. The positive energy and camaraderie among team members contribute to a collaborative atmosphere where everyone feels valued and motivated. It’s this unique combination of exceptional individuals, customer dedication, and a vibrant workplace culture that makes OneTouch not just a company to work for, but a partner that you will love to engage with.
It’s simple – we want to transform the world of care.
We want to work towards this vision by achieving our our mission of improving the lives of everyone receiving care through our technology and support.
We recognise that these are lofty goals but we firmly believe that the OneTouch system, alongside our sister products like tri.x and AutumnCare, can have a transformative impact on our customers’ day-to-day operations and workflows. Whether you are moving from a paper-based system or an other digital provider we’re confident you won’t regret using OneTouch. Ultimately we want to build a long-lasting and frutiful relationship with all of our users while also empowering your own relationships with your staff, your clients and their families.
Our values
Our mission is to improve the lives of everyone receiving care through our technology and support. Our ultimate vision is to transform the world of care. We do this by facilitating the highest standards of homecare delivery and providing a digital foundation that enables carers to do what they do best – work with their clients. Our values are what drive us towards achieving our mission and vision – they’re both the why and the how we do what we do.
Unwavering Client Focus
We prioritise our users and their clients. Our unwavering commitment is to act in the best interests of all stakeholders involved in the delivery of care, including service users, and their families, caregivers, healthcare providers and businesses.
Agile Pursuit of Excellence
With a keen eye on the future, we embrace adaptability and openness. We are poised to respond to evolving trends and dynamic market demands, positioning ourselves at the forefront of the global industry, ready to deliver cutting-edge technology and world-class services.
Cultivating Lasting Relationships
We recognise that strong relationships are the bedrock of success. Our aim is to foster enduring partnerships with our clients that in turn facilitate meaningful connections between our clients, caregivers and service users.
Empathetic Engagement
We never lose sight of the fact that every interaction with our technology impacts a vulnerable individual. By understanding their core needs and the challenges faced by all stakeholders in the care delivery process, we can provide top-tier technology and services.